As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
The COVID-19 crisis is placing increased demands on our available staff and our business. For up to date advice on how we’re supporting our customers visit our COVID-19 info & FAQ page. If you do need to get in touch about something urgent or you are struggling to pay your bill you can send us an online message.
Use our energy calculator to see how much money you could save, and get a free energy report on your home.
All estimates provided in this report are approximate as they are based upon a condensed amount of information, in order to make this survey quicker for you to complete. You can get a more accurate assessment by booking an appointment for an accredited assessor to visit and survey your home.
We use a basic version of the energy model used for Energy Performance Certificates. The property size, shape, physical materials and the heating characteristics are taken into account. There are a set of assumptions for your heating patterns and usage of hot water and lighting. For example, we assume that the living room is heated to 21°C and the rest of the house to 18°C for 9 hours during weekdays and for 16 hours at the weekend.
The floor area of the property is estimated by the software using 3 things: the property type, the number of rooms and the property age. The number of people living in the property is then estimated from the floor area. All aspects of this calculation have been put together by built-environment experts using national statistics. The estimates of your fuel bill & potential savings donʼt include energy use for household electrical appliances.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on