Eight years of service success!

Thursday, October 10, 2019

For the eighth year in a row, Power NI has topped the customer service* league table amongst all local energy suppliers.

 

Following the release of the latest report**  by the Consumer Council for Northern Ireland, we are delighted to once again be recognised for our commitment to our customers, with the lowest level of complaints out of all the energy suppliers in Northern Ireland!*

The Consumer Council for Northern Ireland’s latest Complaints and Enquires report has revealed that Power NI is leading the local energy suppliers’ customer service league table for the eighth consecutive year.

The annual report analyses the number of complaints per 10,000 customers with Power NI achieving the lowest level of complaints of the major electricity supply companies being referred to by the Consumer Council.

The report covers transport, postal services and water as well as electricity and gas, and in terms of energy covers issues including billing, metering, problems with supply and customer service. Power NI’s share of the energy market totals 57.7% however the report showed they had only 0.022 complaints per 10,000 customers. 

Stephen McCully, Managing Director at Power NI paid tribute to Power NI customer service teams based at key Power NI sites in Antrim, Omagh and Belfast, saying:

“Delivering outstanding customer service is part of our DNA and I’d like to say a big thank-you to all our staff for all their hard work. I’m proud that Power NI has for the eighth year been recognised for our customer service, support and overall commitment with the lowest level of complaints of all major energy companies in Northern Ireland.

“We help power around 460,000 customer homes and will continue to implement our strategy of providing the best rates for new and existing customers, multiple payment options, discounts and cash-back and no fixed contracts.’   

We promise to continue putting all of our energy into providing excellent service and value for our customers. You can read the full report here. 

* Lowest number of complaints per 10,000 customers.

** CCNI Complaints and Enquiries Report 2018/2019.