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I missed submitting my export reading for my solar panels and Power NI sent several reminders via email and then phoned me asking me to submit it. A first class service.
Agent dealt with everything confidently
Service is very good and Web interface for readings is very clear and useable
Cooperation excellent, manners superb
When I rang I got straight through to the person I wanted to speak with. The member of staff was very helpful and told me what I wanted to know.
A very pleasant, knowledgeable and efficient member of your staff Could not have been easier to gather the information requested.
Very happy with the customer support I received
If I have any difficulties the staff are very helpful
Very helpful young man who answered my call
I was very impressed with the helpfulness and friendliness of the lady who took my call.
Very courteous and efficient customer service agent
When I rang your number to request assistance I was immediately paired up with a real person having selected the type of inquiry I wished to use. The young lady who came on the telephone assisted me right through to getting me to operate the system whilst she stayed on the telephone. This was the best service I have experienced to date and a credit to the employee involved as well as your organisations operational expertise. Having been in a Senior management position for years it was a pleasure to see this level of assistance being provided to a customer having difficulties with the computers instructions. When I changed Provider to yourselves I was not sure if I had made the best choice. I have no doubt that I did make the best choice as on signing up to your programme the salesman did tell me that I would get first class attention if any issues arose. He was 100% correct as this situation was resolved in an exemplary fashion.
Friendly and knowledgeable staff
Staff had good knowledge of the product and were very confident
A quick phone call, good knowledgeable staff, great customer service!
The phone was answered quickly and the lady gave me an answer to my query immediately
Staff are always extremely helpful no matter when I call. Usually it's about issues I have in entering meter readings and they always sort the matter over the phone in a few minutes.
Expert help given