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Help was as handy as lifting the phone. In my opinion everything about the company is very good.
Always get good telephone service from Ashley.
The girl I spoke to was extremely helpful she obviously had been asked the questions I had for her before, In fact she was able to anticipate my second question. excellent service. Thank You. At my age senior moments are an unfortunate part of life and it's a comfort to know that you are there when I need help or advice.
I rang and spoke to Caitriona and got the info I wanted no problem
I missed submitting my export reading for my solar panels and Power NI sent several reminders via email and then phoned me asking me to submit it. A first class service.
Agent dealt with everything confidently
Service is very good and Web interface for readings is very clear and useable
Cooperation excellent, manners superb
When I rang I got straight through to the person I wanted to speak with. The member of staff was very helpful and told me what I wanted to know.
A very pleasant, knowledgeable and efficient member of your staff. Could not have been easier to gather the information requested.
I am not very conversant with emails etc but found the gentleman that I spoke to was more than helpful. As I am in my seventies it is re-assuring when the system is so easy.
The staff member was very helpful and resolved my query very quickly
Never a more helpful outfit.
The staff that answered the phone where very helpful and I am grateful for that. Everything is 100%.
Very happy with the customer support I received
If I have any difficulties the staff are very helpful
Very helpful young man who answered my call
I was very impressed with the helpfulness and friendliness of the lady who took my call.
Very courteous and efficient customer service agent
When I rang your number to request assistance I was immediately paired up with a real person having selected the type of inquiry I wished to use. The young lady who came on the telephone assisted me right through to getting me to operate the system whilst she stayed on the telephone. This was the best service I have experienced to date and a credit to the employee involved as well as your organisations operational expertise. Having been in a Senior management position for years it was a pleasure to see this level of assistance being provided to a customer having difficulties with the computers instructions. When I changed Provider to yourselves I was not sure if I had made the best choice. I have no doubt that I did make the best choice as on signing up to your programme the salesman did tell me that I would get first class attention if any issues arose. He was 100% correct as this situation was resolved in an exemplary fashion.
Cooperation and well explained. Much appreciated.
Helpfully answered my question and dealt with the problem
Expert help given
Good clear response and answered my query.
They knew what I wanted and dealt promptly with the matter.
Staff had good knowledge of the product and were very confident
Quick to answer the phone...Friendly and knowledgble staff
A quick phone call, good knowledgeable staff, great customer service!
The phone was answered quickly and the lady gave me an answer to my query immediately
Staff are always extremely helpful no matter when I call. Usually it's about issues I have in entering meter readings and they always sort the matter over the phone in a few minutes.