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Codes of Practice

Codes of Practice

To view or download these publications please click on the title:

Customer Service Charter

Code of practice on Services for Prepayment Meter Customers

Code of practice on Payment of Bills

Code of practice on the efficient use of electricity

Code of practice on Complaints Handling Procedure

Services for the elderly and customers with specific needs

Code of Practice on Provision of Services for persons who are Pensionable Age, Disabled or Chronically Sick

Critical Care Register

Fuel Mix Summary

Fuel Mix Summary

Other languages

Our Codes of Practice can be made available to you in the following languages on request:

Other helpful publications

Paying for your electricity

Keypad Powershift (preserved tariff – no longer available)

Shared Accommodation

Discount Payment Schemes

Domestic Terms & Conditions of Supply

Standard Connection Terms & Conditions

Default Customer Scheme

Energy Consumer Checklist

Leaflets for businesses

VAT and your electricity bill – customer guide

Powering you Business

Moving Premises

Never write us a cheque again

Leaflets for Farm customers

Power NI – the natural choice for farms

General information

Tariff Methodology Statement

Hedging Policy Statement

Maximum Resale Price of Electricity (For Domestic Use)

Accounts

Power NI Energy Ltd – Annual Report and Accounts 2008/09

NIE Energy Supply – Summary Regulatory Accounts 2008/09