Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
We're committed to supporting customers to save energy, reduce their carbon footprint and help the planet.
No contracts, no hidden charges just smart, sustainable and money saving solutions for everyone.
Electric car tariffs
Recently moved?
Whether you're an existing Power NI customer looking to update your account - or you're looking to join us at your new property - we're here to help.
Start your move onlineSupporting people, protecting our planet and innovating to improve our services for everyone.
100% renewable energy plans
Top investors in smart technology
£180k funding for NI communities
Exclusive electric vehicle tariff options
We have lots of information on how to be more energy efficient in your home as well as useful guides to understanding renewable energy and everything you need to know about electric vehicles.
Putting the power at your fingertips! Manage your energy in one handy app.
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Energy bill support
The UK Government has implemented several support schemes to help customers with their energy bills.
Locate helpful information or browse our most frequently viewed support guides.
[1] Online billing monthly Direct Debit customers get 6% discount up to £15 per quarter, equivalent to £60 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rate page.
[2] Keypad standard rate is 2.5% discount, equivalent to 2.5% off the standard tariff. Keypad customers do not receive any additional discount for activating an online account. Keypad customers can avail of Keypad Reward by topping up online or via the Power NI App. To view Power NI standard rates please visit our unit rate page.
