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Customer Feedback

Contact Power NI using the form below

Talk to us

You can buy a top-up for your Keypad at any time using our automated telephone service by calling us on the number below; online here; by using our FREE app or at any Post Office, Paypoint or Payzone outlet.

You can call us on 08457 455 455 (normal opening hours Monday – Friday 8am-8pm and Saturday 9am – 1pm. Not open Public/Bank holidays. Calls recorded for quality assurance purposes).

Or, email us at home@powerni.co.uk

Loss of power or operational problems

If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity. Please remember that this is a separate company to Power NI.

Telephone 08457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
Email customercontact@nie.co.uk
Minicom 08457 147128 (24hrs a day)

 
What is your enquiry in relation to?
Enquiry*
Name*
Account Number*
OR
Please enter the last 9 digits of your 19-digit Premise Code (our Keypad cards all start with 98269)*
98269 08501
Address*
Postcode
Phone
Email*
Contact Preference
I do not wish for Power NI or their partner organisations to contact me with details of special offers and marketing information. (We will only contact you with information about relevant offers and will not pass your details on to third parties)

Independent Help & Advice

If we are unable to resolve your complaint, The Consumer Council, an independent body, may be able to help. Call them at 0800 121 6022, e-mail complaints@consumercouncil.org.uk or write to:

The Consumer Council
Elizabeth House
116 Holywood Road
Belfast
BT4 1NY.