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You can call us on 03457 455 455 normal opening hours Monday – Friday 8am-7pm.
Closed Public/Bank holidays. Calls recorded for quality assurance purposes.
Or, email us at firstname.lastname@example.org
If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity. Please remember that this is a separate company to Power NI.
Telephone – 03457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
Website – Click here to visit the NIE power cut web page
Email – email@example.com
Minicom – 03457 147128 (24hrs a day)
Use the form below to submit an enquiry and a member of the Power NI customer care team will be in touch.
If we are unable to resolve your complaint, The Consumer Council, an independent body, may be able to help. Call them at 0800 121 6022, e-mail firstname.lastname@example.org or write to:
The Consumer Council
116 Holywood Road