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Contact Us

You can buy a top-up for your Keypad at any time using our automated telephone service by calling us on the number below; online here; by using our FREE app or at any Post Office or Paypoint outlet.

You can call us on 03457 455 455 normal opening hours Monday - Friday 8am – 7pm.

Calls recorded for quality assurance purposes.

You can also email us

Loss of power or operational problems

If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity. Please remember that this is a separate company to Power NI.

Telephone – 03457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
Website – Click here to visit the NIE power cut web page
Email –
Minicom – 03457 147128 (24hrs a day)

Make an enquiry

Use the form below to submit an enquiry and a member of the Power NI customer care team will be in touch.

What is your enquiry in relation to?
Account Number*
Please enter the last 9 digits of your 19-digit Premise Code (our Keypad cards all start with 98269)*
98269 08501
Contact Preference
Please tick to receive special offers and info about Power NI products and services by email and / or by text
Please tick to receive 3rd party offers (e.g. discounts/points) sent from Power NI by email and text (we will never pass your personal data to anyone for marketing purposes).
View our Privacy Policy here.

Independent Help & Advice

If we are unable to resolve your complaint, The Consumer Council, an independent body, may be able to help. Call them at 0800 121 6022, e-mail or write to:

The Consumer Council
Elizabeth House
116 Holywood Road
BT4 1NY.