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If you would prefer to talk to one of our local staff about your account, your latest bill, ways to save money, ways to pay your bill, or any other query just give us a call. Minicom number 08457 147128.
You can call us on 08457 455 455 (lines open 8am-8pm, Mon-Fri & 9am-1pm Sat, not open Public/Bank holidays - calls recorded for quality assurance purposes). Minicom number 08457 147128.
Alternatively email us at home@powerni.co.uk
If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity. Please remember that this is a separate company to Power NI.
Telephone 08457 643 643 (24 hours a day for failure of supply. Other services 8.30am-5pm, Mon-Fri)
Email customercontact@nie.co.uk
Minicom 08457 147128 (24hrs a day)
If we are unable to resolve your complaint, The Consumer Council, an independent body, may be able to help. Call them at 0800 121 6022, e-mail complaints@consumercouncil.org.uk or write to:
The Consumer Council
Elizabeth House
116 Holywood Road
Belfast
BT4 1NY.