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You can buy a top-up for your Keypad at any time using our automated telephone service by calling us on the number below; online here; by using our FREE app or at any Post Office, Paypoint or Payzone outlet.
You can call us on 08457 455 455 (normal opening hours Monday – Friday 8am-7pm. Not open Public/Bank holidays. Calls recorded for quality assurance purposes).
Or, email us at email@example.com
If you experience failure of electricity supply, to arrange a new electricity supply, for alterations to lines and equipment and for any physical supply matter you need to contact Northern Ireland Electricity. Please remember that this is a separate company to Power NI.
Telephone – 08457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
Website – Click here to visit the NIE power cut web page
Email – firstname.lastname@example.org
Minicom – 08457 147128 (24hrs a day)
If we are unable to resolve your complaint, The Consumer Council, an independent body, may be able to help. Call them at 0800 121 6022, e-mail email@example.com or write to:
The Consumer Council
116 Holywood Road