My renewable system

Do my solar panels need serviced? Over time solar panels may become dirty which may reduce generation and need cleaned. You can review your manufacturers guide for ...
Why aren’t my bills lower if I have solar panels? You should notice a reduction in your electricity consumption (units) if you use the electricity while your solar panels are gener...
Who do I contact if there is a fault with my renewable system? If you believe that your renewable generator is faulty please contact your systems installers in the first instance. If your insta...
What do I do if I add more solar panels to my existing installation? The RO scheme (Renewables Obligation) is now closed to all new generating capacity since 31 March 2017. Any additional capacity in...
How do I change my bank account or any contact details? Please email [email protected] or phone 028 9068 5010 to let us know if any of your details have changed. Do not email...
What happens if I move house? If you are selling your property, please inform us as early as possible so that can discuss your payments. You can email us at ren...

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Meter reading FAQs

Microgen tariff FAQs

Renewable system FAQs

ROCs and Ofgem FAQs