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Important information

Our website and online account services will be unavailable from Saturday 7 November to Sunday 8 November while we carry out essential maintenance. Keypad customers will still be able to top-up online.

Codes of practice

Services for the elderly and customers with specific needs

Compliance reports

Power NI Codes of Practice are available in braille, large print and talking formats. To receive a copy in any of these formats, please phone our Customer Helpline, visit our contact us page. They may also be available in several different languages upon request.