Important notice

Please note: On Wednesday 29 April, our customer care lines will be closed from 9am to 10:30am for training. Lines will open again from 10:30am. For queries during this time, please visit our help and support section.

To report power cuts, please contact NIE Networks.

Codes of practice

Code of practice on Services for Prepayment Meter Customers
Code of practice on Payment of Bills
Code of practice on the Efficient Use of Electricity
Code of practice on Complaints Handling Procedure
Code of Practice for Consumers in Vulnerable Circumstances

Services for the elderly and customers with specific needs

Medical customer care information
Useful contact information

Compliance reports

Compliance report 2025

Power NI Codes of Practice are available in braille, large print and talking formats. To receive a copy in any of these formats, please phone our Customer Helpline, visit our contact us page. They may also be available in several different languages upon request.

Billing FAQs

Customer Support FAQs

Keypad FAQs

Meter Reading FAQs