Help & Support


How do I top up?

1. Buy your top up

There are a number of ways you can buy a Keypad top up:

  • On our website or using our app
  • At any PayPoint or Post Office outlet
  • Or if you are a Keypad Energy Online customer, you can login and make a payment from within your online account - login now

Find your local PayPoint or Post Office.

  • Over the phone

Call 03457 455 455 and press ‘1’ for Keypad top up.

You’ll need to have your card details and your 19 digit premise number handy when you’re topping up. Your 19 digit premise number can be found on your Keypad card.

Power NI Keypad Card

2. You’ll get a 20-digit code (your Powercode) to type into your Keypad.

3. Enter your Powercode.

Press the ‘*’ button and then the 20-digit number. If you make a mistake press the ‘*’ button to delete each keystroke and then enter the rest of the code. Press the ‘#’ button to finish. A confirmation message will be displayed.