Contact us

Important information

Due to increased demand, call wait times are longer than usual. You can submit a meter reading or make a payment online. For non-urgent queries, please use the contact form below.

We’ve put together answers from your most common queries. Choose your topic and hopefully you'll find the information you're looking for

If not, our dedicated team of business advisors will be pleased to help. You can choose the most convenient way to get in touch:

Phone

Give us a call on 03457 455 455 (option 4)
Available Monday to Friday from 9am to 5pm

Electricity emergencies
Contact NIE Networks on 03457 643 643 (24 hr)

To report

Loss of supply
Fallen power line
Any other dangerous situations

NIE Networks own and maintain the electricity wires and meters in Northern Ireland.

Complete the form and our team will be in touch

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement

Social media

Chat to our team on Twitter or Facebook Messenger. Available Monday to Friday 9am-5pm.

Mobile app

Our Energy Online mobile app allows you to access your account 24/7. You can view your bills, letters and payments on the go!

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