Manage your Power NI account

The smarter way to manage your energy

Swipe, touch and tap your way to easier electricity

With an online account you can now access a whole host of account management features to save you time, effort and money too! Activate your online account by completing the quick registration steps to access all your information and handy account options.

What can I do in my online account?

Purchase top-ups

Securely save your debit card details and top-up your Keypad online. Ever lost a top-up code? No worries, you can now reissue your last top up code within your online account.

Manage your payments

Need to update your bank details? You can easily edit your Direct Debit bank details in your online account or make payments to stay on track and pay for the energy you use.

Monitor your energy usage

If your a credit customer you can track how much energy you use over the year with handy graphs to show your household energy consumption. Also estimate the cost of your usage since your last bill by providing a meter reading.

Submit meter readings

To avoid estimated bills and keep your account up to date you can submit meter reading within your online account. We will notify you when your meter reading window is open.

Online account

Already got an online account? Download the Power NI app

Manage your energy on the go in one handy app.
Download on the App Store
Get it on Google Play.

Help and support with your online account

What are the features within my online account?
Within the Power NI app all customers can register for an online account and access the following benefits:
- Top up and make bill payments online
- Update your Direct Debit bank details*
- View bills* and letters online
- View previous top up codes**
- Get Power NI Perks
- Submit meter readings*
- Monitor consumption*
- View help & support
- View & update account details
*Available to Power NI credit customers only.
**Available to Power NI Keypad customers only.

If you do not want to register for an Energy Online account, you can also top up or make a bill payment as a guest. Just click on the ‘Top up or pay a bill without registering’ link at the bottom of the Register or Sign In page.
How do I view my consumption?
To view your energy consumption, click on ‘My Usage’ when logged into Energy Online. You will be able to see your electricity use in terms of units, cost and carbon emissions.

You will also be able to compare your usage with last years and then with a house similar to yours. Please ensure that you have updated the premises details section in 'My Details' to indicate the size of your house and number of occupants to enable the comparison tool.
How do I view my bills?
To view your bills on Energy Online go to 'My Bills'. You can also view your bills from your billing dashboard and have the options to save and print these. It is also important to download the most up to date version of Adobe PDF.
How do I register for an online account?
Visit Energy Online and click register now. Then complete the steps on screen.

If you are a Power NI credit customer, you will need your 10 digit account number to register for an online account.

If you are a Power NI Keypad customer, you will need your 19 digit Keypad premise number to register for an online account.
Can I update my personal details online?
You can change your mailing address, email address and telephone number on your Energy Online account.

To tell us about a change of Direct Debit or bank details you need to ring us on 03457 455 455. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.