I am struggling to pay my bill – what should I do?

Call our Commercial Payment & Accounts Resolution Team on 02890 685095, Monday to Friday, 9am to 5pm, with a meter reading or email us at [email protected]. We will check that your bill is accurate and discuss payment options available to you. We always lend a friendly ear and do what we can to see if we can come to a suitable payment resolution to help all our commercial customers. 

I don't want to call to discuss this

We appreciate that sometimes it’s hard to call and discuss financial matters. If you don’t want to make that call, email us at [email protected] with the following:

• Your name
• Your address
• Your Account Number
• When payment can be made or your current circumstances and we will try to work with you to come to a suitable resolution

Take independent advice

We work with Rural Support, who may be able to offer further support and advice.
If you would like free independent advice, contact Rural Support Monday to Friday, 9am to 9pm, by calling freephone, 0800 138 1678 or by emailing [email protected]