Understanding your bill (small businesses)

If you'd prefer to view this guide as a PDF, click here.

This is a sample of a quarterly bill for a typical small business customer on our Popular tariff. For larger businesses and group bills please see our other guides

• Customer name and billing address – if this is not correct please let us know
• We’ve included a handy sticker so you’ll know if your bill is based on an estimated or actual meter reading
• This shows your account’s opening balance before this bill
• This shows the total amount of this bill
• Here you will see your account balance. The amount now due on your account should be paid by the due date shown below, unless you pay by monthly Direct Debit in which case you do not need to do anything
• Here you will find your key account information including Account Number, Meter Point Reference Number (MPRN) and Tariff
• Meter Number – this should match the number shown on the front of your meter
• Meter readings and units used – the dates of these meter readings
• This shows the full breakdown of your bill calculation
• You will find more information on the back of the bill