Online account

What is a Power NI online account? A Power NI online account is Power NI’s online, paperless billing service. It gives you access anytime to your bills, l...
How do I activate my online account? You’ll need a bill handy to make registering easier. You can activate your online account here by entering your account deta...
How do I log in to my online account? You can always log into your online account via the pink 'My Account' button in the top right-hand corner of every pa...
Do I get any discount going paperless? Quarterly-billed business tariff customers who pay by Direct Debit get an extra 2% discount (on top of the usual Direct Debit disc...
How long does it take for my online account to become active? You’ll get instant access once you complete your registration as we have pre-loaded all your account data.
Can I switch back to paper bills? Yes, you can switch back at any time. Just contact us and we’ll restore your paper bill - but remember, Direct Debit custome...
What are the other benefits of an online account? An online account will allow you to see up to 2 years bills and payments, monitor your usage and submit meter readings. Ch...
How does paperless billing work? Instead of getting a bill through the post, you get an email notification when a new bill is ready. You then log into your online ...
What are the compatibility requirements for an online account? In order to get the best possible experience whilst using an online account please consider the following: Use the latest...

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Bills & payments FAQs

Online account FAQs

Plans & tariffs FAQs

Switching FAQs