Switching to Power NI

• How do I switch to Power NI from another supplier? You can start your switch here and a member of our team will be in contact. Alternatively, you can call our Customer Helpline a...
• How long does it take to switch supplier? It usually takes about 5 working days. Occasionally your existing supplier may challenge the move, for example for an outstandi...
• How do I get a new supply switched on? Once the new supply is ready, NIE Networks will provide you with a Meter Point Reference Number (MPRN). Call our Customer Helpl...
• What information do I need to switch? Please have the following details ready when you call: Account Number (if existing or recent Power NI customer) from the top r...
• I've signed up - what happens next? We’ll contact your old supplier on your behalf to organise the switch. There is no need for you to contact them. You&rsqu...
• Do I need to cancel my Direct Debit with my previous supplier? No, there is no need for you to contact your previous supplier. We’ll tell them that you’re switching supplier and, af...
• Could I be double billed? The reading you gave us to open your account will also be sent to your old supplier. They’ll use this reading to calculate a...
• Why am I still getting bills from my old supplier? You should only get one final bill from your previous supplier after you switch.  If you get more than one bill please contac...

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