Bills & payments FAQs
The Utility Regulator has approved changes in electricity network and market charges, which apply to all suppliers operating here. As a result, we've had to reset your standard tariff and standing charge to a higher price, and the Energy Pricing Adjustment (EPA) on your bill will be reset back to zero pence* per unit from 1 October 2026.
For those customers in a Fixed Price Contract, fixed 'energy only' rates agreed at the start of contracts will not change for the duration of the contracts, however the passthrough elements of contracts, and standing charges, will increase.
*subject to change based on changes in the wholesale energy market
Many Power NI Business and Farm customers are on market-tracker products and contracts, meaning any increases or decreases in wholesale electricity prices are passed on through the Energy Price Adjustment (EPA) as a debit or credit on their bills. From 1 October 2026, Power NI will be resetting the standard tariff rates and standing charges to a higher price and resetting EPA back to 0p per unit, however if wholesale prices change, this will be passed on through the EPA. Any customers in a Fixed Price Contract will continue to pay the energy price agreed at the start of their contract, with an increase in passthrough elements and standing charges only.
There are two key ways commercial customers can reduce energy bills:
Business customers can avail of Power NI’s discount schemes. Quarterly-billed customers get 4% off for paying by Direct Debit and an additional 2% discount for switching to online billing. Further discount is available to customers on commercial contracts. Discounts for monthly-billed customers vary. We encourage customers to contact us and we can do an Account Health Check to see if there are any other discounts or offers available to them.
We strongly encourage commercial customers to provide us with meter reads to keep bills as accurate as possible and only pay for the energy currently being used. If a business makes changes to opening hours, reduces/increases capacity or temporarily closes, we will work with the customer to change their Direct Debit so it is more in line with current usage.
Other ways customers can save money is through energy efficiency measures, NISEP grants for installing energy saving technology like LED lighting and intelligent heating controls, as well as changing meters onto a different tariff that may be more suitable to the type of business. Please get in contact to discuss.
Yes, customers will be contacted by letter or email.
