Important information
It’s important to stay scam aware. Please remember you can always check if emails are legitimate by contacting the organisation directly and asking if they’ve sent them. At Power NI, we are happy for you to contact us if you're ever in doubt. For more information on how to stay safe online, read NI Direct article on online scams.
Important information
Find the answers you need right here! Choose a topic like billing, payments, meter reads and moving house.
If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.
Mobile App
Manage your electricity account with the Energy Online app. Make payments, top up, view bills and letters or access Power NI Perks.
To help us answer your query as fast as we can, please pick a topic and then complete the form with details of your enquiry.
Mandatory fields
Social Media
Chat to our team on Twitter or Facebook messenger. Available Monday to Friday 9am-5pm.
Phone
If you need to speak to someone by phone our local contact centres are open Monday – Friday 9am-5pm. Call us on 03457 455 455.
We are a JAM card friendly company so please let us know if you need ‘Just a Minute’.
Struggling to pay?
Call our Payment & Accounts Resolution Team on 028 9068 5853 or send an email to [email protected] including your account number.
Electrical Emergencies
To report a power outage or an electricity emergency you will need to contact NIE Networks on 03457 643 643 (available 24 hours a day, 7 days a week) or you can report an issue to NIE Networks online. NIE Networks are a separate company to Power NI.
Calls to 03457 numbers are often included in free minutes with many mobile network providers and should cost no more than local and UK landline calls. All calls are recorded for training and monitoring purposes.
