Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the entire code into your meter. Your Keypad will automatically switch to the new rate on 1 December. For any support please visit our help centre.Find the answers you need right here! Choose a topic like billing, payments, meter reads and moving house.
If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.
Mobile App
Manage your electricity account online. Make payments, top up, view bills and letters or access Power NI Perks.
Social Media
Chat to our team on X or Facebook Messenger. Available Monday to Friday 9am to 5pm.
To help us answer your query as fast as we can, please pick a topic and then complete the form with details of your enquiry.
Mandatory fields
Phone
Contact our local contact centre on 03457 455 455. Phone lines are open Monday - Friday, 9am to 5pm.
Struggling to pay?
Email our Payment & Accounts Resolution Team on [email protected] including your account number.
We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.
Electrical Emergencies
To report a power outage or an electricity emergency you will need to contact Northern Ireland Electricity (NIE) Networks on 03457 643 643 (available 24 hours a day, seven days a week) or you can report the issue online. NIE Networks are a separate company to Power NI.
