As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
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Find the best way to get the answers you need
When you have a problem or query with your electricity we know that getting fast, reliable advice is important. We’ve pulled together answers to our most common queries in our FAQ section below and hopefully you can find what you’re looking for here. If not, our team of locally based business advisors will be pleased to help. You can either call or email us, whichever is most convenient for you.
Every week we receive around 1,000 calls and emails from our commercial customers. Below are some of the most commonly asked questions. If you can’t find the answer here why not visit our Help & Support section to save you time and get the answer you need now.
Every week we receive around 1,000 calls and emails from our commercial customers. You can email us here or visit our Help & Support section to save you time and get the answer you need now.
Fields marked with an asterisk (*) are requiredPlease view our Terms and Conditions
Due to the current situation and the pressure on our phone lines, we would ask that you only call us if your query is urgent, for example, you are struggling to pay your business' electricity bill or you have a disconnection query. This will allow us to help our customers most in need.
We would ask all other customers to visit our online Help & Support for any other enquiries.
Please visit our Business COVID-19 Hub for up to date advice on how we’re supporting our customers during the COVID-19 pandemic.
If you need to speak to someone urgently about your account give our Commercial Hotline a call
on 03457 455 455 and choose option 4 for businesses and farms - we'll be happy to help.
We're here Monday to Friday, 9am to 5pm.
Calls are recorded for quality assurance purposes.
Are you calling about a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI)
on 03457 643 643 or visit their Powercheck Map for live power cut and outage information.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on