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Find the best way to get the answers you need
When you have a problem or query with your electricity we know that getting fast, reliable advice is important. We’ve pulled together answers to our most common queries in our FAQ section below and hopefully you can find what you’re looking for here. If not, our team of locally based business advisors will be pleased to help. You can either call or email us, whichever is most convenient for you.
Every week we receive around 1,000 calls and emails from our commercial customers. Below are some of the most commonly asked questions. If you can’t find the answer here why not visit our Help & Support section to save you time and get the answer you need now.
Every week we receive around 1,000 calls and emails from our commercial customers. You can email us here or visit our Help & Support section to save you time and get the answer you need now.
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If you need to speak to someone about your account give our Commercial Hotline a call
on 03457 455 455 and choose option 4 for businesses and farms - we'll be happy to help.
We're here Monday to Friday, 9am to 5pm.
Calls are recorded for quality assurance purposes.
Christmas opening hours
Mon 26th Dec - Closed (in lieu of Christmas Day)
Tues 27th Dec - Closed (in lieu of Boxing Day)
Wed 28th Dec - 9am-5pm
Thurs 29th Dec - 9am-5pm
Fri 30th Dec - 9am-5pm
Mon 2nd Jan - Closed (in lieu of New Year's Day)
Tues 3rd Jan - Normal opening hours of 9am-5pm resume
Are you calling about a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI)
on 03457 643 643 or visit their Powercheck Map for live power cut and outage information.