Find the answers you need right here! Choose a topic like billing, payments, meter reads and moving house.
If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.
Manage your electricity account with the Energy Online app. Make payments, top up, view bills and letters or access Power NI Perks.
To help us answer your query as fast as we can, please pick a topic and then complete the form with details of your enquiry.
By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement
Chat to our team on Twitter or Facebook Messenger. Available Monday to Friday 9am-5pm.
Contact our local contact centre on 03457 455 455. Phone lines are open Monday - Friday, 9am to 5pm.
Struggling to pay?
Email our Payment & Accounts Resolution Team on [email protected] including your account number.
We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.
To report a power outage or an electricity emergency you will need to contact NIE Networks on 03457 643 643 (available 24 hours a day, 7 days a week) or you can report an issue to NIE Networks online. NIE Networks are a separate company to Power NI.
Calls to 03457 numbers are often included in free minutes with many mobile network providers and should cost no more than local and UK landline calls. All calls are recorded for training and monitoring purposes.