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Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Energy Guides

Consumer guidance

Explore our easy-to-follow guides for tips and advice to make smart consumer choices.

How to monitor electricity usage at home

How to monitor electricity usage at home

Learn how to monitor how much electricity your appliances are using so you can make smart, energy-efficient decisions for your home.

Moving house checklist, Northern Ireland

Moving house checklist, Northern Ireland

Getting ready to move house in Northern Ireland? We’ve put together this guide to make sure you’ve got everything covered as you start your next chapter.

Compare electricity plans & prices

Compare electricity plans & prices

Compare electricity plans & prices from NI suppliers – An online guide


Electric vehicles

Take a look at our simple guides to learn all about electric vehicles. Get tips, advice and everything you need to make the switch to electric easy.

How long does it take to charge an electric car?

How long does it take to charge an electric car?

Electric car charging times - the complete guide

UK ban on new petrol & diesel vehicles

UK ban on new petrol & diesel vehicles

Find out everything you need to know about the UK 2035 ban on new petrol and diesel cars and how it will affect you.

The complete guide to electric car batteries

The complete guide to electric car batteries

Get up to speed with everything you need to know about electric car batteries.


Energy efficiency

Explore our straightforward guides to save energy and reduce costs. Get tips and advice to make our home more energy efficient.

Essential guide to air fryer energy consumption

Essential guide to air fryer energy consumption

Are air fryers cheap to run? Essential guide to air fryer energy consumption

Guide to smart home energy efficiency

Guide to smart home energy efficiency

See how using smart home technology can make your home more energy efficient.

Helpful tips during a power cut

Helpful tips during a power cut

Everything you need to know if you experience a power cut in Northern Ireland.


Renewable energy

Check out our guides to learn about renewable energy. Find tips and advice to help you go green and reduce carbon footprint.

Essential guide to heat pumps in 2024

Essential guide to heat pumps in 2024

Heat pumps are the primary method for decarbonising domestic space and water heating and are a key technology for helping achieve net zero emissions from domestic heating. The UK Government has announced a target of 600,000 heat pumps, per year by 2028. Let’s explore heat pumps, how they work and everything you need to think about before getting one.

Hydroelectricity - everything you need to know

Hydroelectricity - everything you need to know

In our complete guide to hydroelectric power, we’ll explore how the power of water can be harnessed to generate electricity for our homes. We’ll take a closer look at the basics of hydroelectric energy, how it works and its key advantages. You’ll also see how households can benefit from hydroelectric power in Northern Ireland and the UK.

Top tips to reduce your carbon footprint

Top tips to reduce your carbon footprint

Cutting our carbon footprints is a vital part of tackling climate change. In this guide, we’re going to explore exactly what your carbon footprint is and why it’s important for the planet. We’ll also look at some practical ways to reduce your carbon footprint.