Help & Support

Plans & Tariffs

How do I know which tariff my bills are based on?

Your tariff is shown on the top right of page 1 of your bill.

Read more

What influences which tariff I am on?

Your tariff depends on two things: a) the type of metering installed, and b) the power rating of your supply, sometimes called Maximum Import Capacity (MIC)

Read more

What are the tariff options for small commercial users?

Small commercial tariffs apply to premises where the supply has a power rating of less than 70kVA...

Read more

What are the tariff options for larger commercial users?

In premises where the supply has a power rating of 70kVA or more, a half-hour meter is usually installed...

Read more

What is the best tariff for my farm?

For small farms we have two tariffs to choose from, the best one depends on your type of farm...

Read more

Can I change tariff?

For premises with standard meters we’ll need to change your meter in order to change your tariff. The supply will need to be interrupted for a short period, and providing it can be done during normal working hours, it’s free of charge...

Read more

Will I get monthly or quarterly bills?

Premises with standard meters are billed quarterly (every 3 months). Premises with half-hour meters are billed monthly.

Read more

1 of 2