Help & Support

Switching to Power NI

How do I switch to Power NI from another supplier?

It's easy. Just call our Customer Helpline at 03457 455 455 and we will start the switching process for you...

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How long does it take to switch supplier?

It usually takes about 5 working days. Occasionally your existing supplier...

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How do I get a new supply switched on?

Once the new supply is ready, Northern Ireland Electricity will provide you with a Meter Point Reference Number (MPRN)...

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What information do I need to switch?

To switch to us simply give us a call and have the following to hand...

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I've signed up - what happens next?

We’ll contact your old supplier on your behalf to organise the switch. There is no need for you to contact them...

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Do I need to cancel my Direct Debit with my previous supplier?

No, there is no need for you to contact your previous supplier. We’ll tell them that you’re switching supplier and, after the final bill is paid, they’ll cancel the Direct Debit...

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Could I be double billed?

The reading you gave us to open your account will also be sent to your old supplier. They’ll use this reading to calculate a final bill and close your account.

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