Important notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
If you’ve lost your keypad card, don’t worry you can order a replacement card by completing the 'Order a new Keypad' form below and we will send a new card in the post.
Please note, new cards can take up to 3 weeks to arrive. You can still make top ups without your Keypad card, if you have your 19 digit Keypad premise number (KPRN) which should begin with ‘98269’.
You can also top up online or through the Power NI app by registering for an online account, allowing you to save your details for future top-ups.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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