Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
If you’ve lost your keypad card, don’t worry you can order a replacement card by completing the 'Order a new Keypad' form below and we will send a new card in the post.
Please note, new cards can take up to 3 weeks to arrive. You can still make top ups without your Keypad card, if you have your 19 digit Keypad premise number (KPRN) which should begin with ‘98269’.
You can also top up online or through the Power NI app by registering for an online account, allowing you to save your details for future top-ups.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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