Renewable customer service

Find the answers you need

Use our quick help links to find assistance on frequently asked questions

Meter readings

Microgen tariff

My renewable system

ROCs and Ofgem

Still have questions?

If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.

To help us answer your query as fast as we can, please pick a topic and then complete the form with details of your enquiry.

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Give us a call on 028 9068 5010
Available Monday to Friday from 9am to 5pm

We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.

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JAM Card

We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.

Translation

Power NI website is available in several languages. If the account holder gives permission during a call, interpreters and translators are also on hand to help.

Vulnerable customers

We care about all our customers, especially older people and those with disabilities or long-term illnesses.