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Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Our partnership with

Ulster Wildlife

Ulster Wildlife logoWe're proud to partner with Ulster Wildlife to protect some of Northern Ireland’s most loved native species.


Help protect the planet by choosing one of our renewable energy options

Home customer?

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Home customer?

Switch to Eco Energy

Business & Farm customer?

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Business & Farm customer?

Upgrade to Green Energy

Photography credits: Barn Owl – David Tipling ©, Red Squirrel – Christine Cassidy ©, Hedgehog – Tom Marshall ©