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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.

Our partnership with

Ulster Wildlife

Ulster Wildlife logoWe're proud to partner with Ulster Wildlife to protect some of Northern Ireland’s most loved native species.

Ulster Wildlife native species

To find out more or to report any sightings, you can click on the species below.

Help protect the planet by choosing one of our renewable energy options

Home customer?

Home customer?

Switch to Eco Energy

Business & Farm customer?

Business & Farm customer?

Upgrade to Green Energy

Photography credits: Barn Owl – David Tipling ©, Red Squirrel – Christine Cassidy ©, Hedgehog – Tom Marshall ©