Help & Support

Bills & Payments

Bills & Payments FAQs

Where can I find contact details for Power NI on my bill?

All our contact details including our email and Customer Helpline number can be found at the back of your bill.

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What do I do if I need a copy of my bill?

If you are a Direct Debit customer you can easily sign up to Energy Online, our online billing service, and view the past two years' bills and letters for your account...

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Why are some bills higher than others?

Here are the most common reasons for a higher than expected bill...

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I am struggling to pay my bill – what should I do?

Call our Commercial Payment & Accounts Resolution Team on 02890 685095 with a meter reading. We will check that your bill is accurate and discuss payment...

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I am struggling to pay my bill – however I don’t want to call Power NI to discuss – what should I do?

Power NI appreciate that sometimes it’s hard to call and discuss financial matters. If you don’t want to make that call, email us at cpar@powerni.co.uk. Please ensure you add your name, address...

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I have received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?

The Commercial Payment and Account Resolutions Team are part of the Power NI Finance Team. Please don’t ignore the letter you have received, and make contact via telephone or email...

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I think my meter is faulty

Faulty meters are extremely rare and the reason for an unusually high bill usually lies elsewhere...

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