Help & Support

Bills & Payments

Bills & Payments FAQs

How do I know if estimated or actual reads have been used?

We’ve used handy stickers to clearly show if your bills are based on actual meter readings or if we’ve had to use estimates.

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I have a group bill – how can I see how much electricity each site has used?

To keep things simple, we’ve summarised the usage and charges for all your sites. If you'd like more detail, we've also given you a breakdown that includes the billing period, tariff and meter details for each site.

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I have a monthly bill - how can I see more information on my usage?

We’ve made things easy for you on your bill by showing a colourful breakdown of your daily usage. If you’d like to see more detailed graphs, you can register for Energy Online.

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Where can I find contact details for Power NI on my bill?

All our contact details including our email and Customer Helpline number can be found at the back of your bill.

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What do I do if I need a copy of my bill?

If you are a Direct Debit customer you can easily sign up to Energy Online, our online billing service, and view the past two years' bills and letters for your account...

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Why are some bills higher than others?

Here are the most common reasons for a higher than expected bill...

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I have received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?

The Commercial Payment and Account Resolutions Team are part of the Power NI Finance Team. Please don’t ignore the letter you have received, and make contact via telephone or email...

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