Help & Support

Bills & Payments

Bills & Payments FAQs

Can sites be added or removed from the group account?

Yes. New premises can be added and existing premises removed at any time. Just contact our Customer Helpline and we will make the necessary arrangements.

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What is 'fuel mix'?

Electricity suppliers are required to provide their customers with information about which fuels are used to generate the electricity they use. This information, which is called the fuel mix, will appear as a summary table with electricity bills.

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