Billing FAQs
Important notice
Please note. On Monday 25 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 26 May.
To report power cuts, please contact NIE Networks.
We’ve received your request and will call you at your chosen date and time on 028 90 020 959.
Before your call, please make sure:
This will help us complete your switch quickly, without delay.
If you need to change your appointment, please contact us directly on 08000 285 455.