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Home of the happy customer
We've had 80 years working alongside our customers, ample time to learn what's important to you. We've put that knowledge to good use.
You always get a fair deal with no hidden costs. Our small commercial tariffs* are overseen by the Energy Regulator. We are the only supplier to openly publish business and farm rates, so you can quickly see how much you’ll pay.
*Small business and farm tariffs are available to customers using less than 50,000 units a year (around £7,500 a year)
Some companies will do anything to get you to sign up before shifting the focus to someone else. We're not like that. New and existing customers get exactly the same great rates and discounts. We've also set the bar high for customer service. That's why we're pleased as punch to have had the lowest level of complaints of any local supplier*for the last three years.
*CCNI Complaints & Enquiries Report 2011/12, 2012/13, 2013/14. Based on number of official complaints per 100,000 customers.
Accuracy is everything. That’s why we steer clear of the two-month estimated billings that some suppliers inflict on their customers. We read your meter, and bill you, every three months.
While we hope you'll want to stay with us for the long-term, our small business and farm tariff customers are free to leave at any time.
We’re not going to pull the wool over your eyes with complicated jargon. We aim to make everything straightforward and easy to understand.