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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Congratulations to The Wall Group, winners of Customer Service Excellence at the Belfast Business Awards!

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Ken McCracken, Key Account Manager at Power NI, presents the award for Customer Service Excellence (Independent Retailer) sponsored by Power NI to Judith Riley and Gavan Wall from The Wall Group (Spar Ardoyne) at this year's Belfast Business Awards in St Anne's Cathedral.

The annual, highly coveted awards ceremony, hosted and organised by Belfast Chamber of Trade and Commerce, have firmly established themselves once again as a benchmark for excellence in today’s competitive business environment. There were 22 winners in total, with a further four businesses receiving Highly Commended and one Lifetime Achievement Award. The glittering ceremony, hosted by Sarah Travers and Pete Snodden was held in the iconic Saint Anne’s Cathedral, which provided the perfect dramatic backdrop for the deserved winners to collect their awards in front of the 550 guests from the world of business, politics and showbiz. Congratulations to The Wall Group (Spar Ardoyne), winners of the Customer Service Excellence (Independent Retailer) category, sponsored by Power NI.

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