Moving & Switching
Download our mobile app
Manage your electricity account online. View bills and letters, check your usage, make payments and submit meter readings.
Use our quick help links to find assistance on frequently asked questions
Download our mobile app
Manage your electricity account online. View bills and letters, check your usage, make payments and submit meter readings.
Chat to us on social media
Chat to our dedicated social media customer care team on X or Facebook Messenger. Available Mon - Fri from 9am to 5pm.
Get a quote
Find the best deal for your business. Get a competitive business electricity quote with a tariff and plan to suit your organisation.
Recently moved premises?
Whether you’re an existing Power NI customer looking to update your account - or you're looking to join us at your new premises - we're here to help.
Start your switch
In case of emergency
To report a power outage or an electricity emergency you will need to contact Northern Ireland Electricity (NIE) Networks on 03457 643 643 (available 24 hours a day, seven days a week) or you can report the issue online. NIE Networks are a separate company to Power NI.
Struggling to pay?
Email our Commercial Payment & Account Resolutions Team on [email protected] including your account number. We understand that sometimes it can be difficult to reach out and discuss financial matters - we're here to help. We can check your bill is accurate and discuss suitable payment plans.
If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.
Email Us
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Call Us
Request a callback
JAM Card
We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.
Translation
Power NI website is available in several languages. If the account holder gives permission during a call, interpreters and translators are also on hand to help.
Vulnerable customers
We care about all our customers, especially older people and those with disabilities or long-term illnesses.
