Bills & payments

• How can I submit a meter reading? You can submit your meter reading to NIE Networks here. We strongly encourage you to provide NIE Networks with a...
• Can I pay my bill online? Yes, you can use our 'Pay my bill' online facility in Energy Online. All you need is your Account Number from your bill an...
• Why should I pay by Direct Debit? You can enjoy the convenience of Direct Debit payments collected straight from your bank account on the due date. You'll also ...
• What is Quarterly Direct Debit? Your bills are issued every quarter (3 months) as usual, but instead of you having to organise payment each time, it is collected ...
• What is Monthly Direct Debit? If you prefer, you can spread your costs over the year, with regular monthly payments. For example if your estimated costs are ...
• Where is my Giro payment slip? You’ll find your Giro payment slip at the back of your bill. You can bring this to any bank, Post Office or PayPoint outlet.
• How do I know if estimated or actual reads have been used? We’ve used handy stickers to clearly show if your bills are based on actual meter readings or if we’ve had to use esti...
• I have a group bill – how can I see how much electricity each site has used? To keep things simple, we’ve summarised the usage and charges for all your sites. We've also given you a breakdown that ...
• Does the group bill contain a breakdown of the charges for each site? Yes. Each group bill clearly shows the units consumed at each site and all of the associated costs.
• I have a monthly bill - how can I see more information on my usage? We’ve made things easy for you on your bill by showing a colourful breakdown of your daily usage. If you’d like to see...

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