This guide provides information about your meter, how it is read and how it is used to provide accurate billing for your electricity usage.
Your meter records how many units of electricity you use
This is measured in ‘kilowatt-hours’ (kWh)
Meters are usually very accurate and faults are very rare
Your tariff depends on the kind of meter installed, for example Popular, Nightsaver or Weekender
Meter reading NIE Networks’ meter readers call every three months (quarterly). If they don’t get a reading during their visit they will leave a card for you to provide your own reading within 24 hours, otherwise an estimate will be used.
Estimated readings are based on past billing history and are usually accurate. If you think an estimated bill is not accurate please call us with your own readings on 03457 455 455 (choose option 4, lines open Mon-Fri, 9am-5pm).
High bills When an unexpected high bill arrives, many customers suspect that their meter may be faulty, but this is very rarely the case. The most common reasons for a higher bill are:
You may be comparing a winter bill to a summer bill
It may be a ‘catch up’ bill following a low estimated reading last quarter
Your operating hours may have changed
You have had new equipment fitted for example heating, air conditioning, refrigeration etc
If you are worried about a high bill please contact us with your own meter reading and we will be happy to investigate it for you.
Cancelled bills Following a series of estimated bills, we sometimes get an actual meter reading that is lower than the estimated readings used on previous bills. In order to correct this we will:
cancel the previous bills until we reach one with a lower reading than your latest reading
credit you with any payments you have made on the cancelled bills
re-calculate your new bill, for electricity used since the lower reading
(Please be aware that the new bill may include multiple standing charges if the period is more than one quarter)
Energy Online Enjoy paperless billing with our account management tool, Energy Online. We’ll even give you an extra 2% discount* for helping us protect the environment by using less paper and ‘postage miles’.
*Applies to quarterly-billed customers. Other discounts apply for monthly-billed users
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