Paying your bill

This guide provides information about how to pay your bills such as Direct Debits, online payments, post, bank and BACS transfer.

Direct Debit

More than half of all business customers enjoy the convenience of Direct Debit payments, collected straight from their bank accounts

Quarterly Direct Debit

This simple, convenient way of paying is favoured by smaller businesses whose bills are relatively low. Your bills are issued every quarter (3 months) as usual, but instead of having to organise payment each time, it is collected from your bank account on the due date.

Monthly Direct Debit

If you prefer, you can spread your costs over the year, with regular monthly payments. For example if your estimated costs are £1,200 a year you would pay £100 on an agreed date each month.

Once your Direct Debit has been set up we will monitor your account to make sure that your monthly payments continue to match your energy costs. If at any time you think your payments are too much, or too little, please get in touch. All payments are protected by the Direct Debit Guarantee scheme.

Pay online using your online account

You can choose to pay your bill online quick and easily through your online account. You can register for an account to pay your bill, or you can easily pay as a guest. All you need is your Account Number from your latest bill and your credit or debit card.

Post

• Make your cheque payable to ‘Power NI Limited’, cross it ‘A/C Payee’ and put your Account Number on the back. 

• Detach the payment slip from your bill and send it with your cheque to Power NI Freepost BEL 3391, PO Box 847, Belfast, BT9 5NG. A Freepost envelope is provided if your bill is over £100.

• Bank

• You can pay at any high street bank. Simply bring your complete bill with you and pay the cashier. Please keep the receipt as proof of payment.

BACS

You can also pay by BACS electronic transfer of funds. It is important to include some key information with your payment to make sure it is allocated to the correct account.
In your instructions to your bank please include:

• Our bank details (from the bill giro slip)

• Your Company Name

• Your Power NI Account Number

• The payment amount

• In your remittance to us, please include:

• Your Power NI Account Number 

• Your Meter Point Reference Number (MPRN) or MPRNs for multiple sites

• The payment amount and date

If you are having difficulties paying a bill please get in touch immediately and we will try to agree a payment plan with you to suit your budget. Call our Customer Helpline at 03457 455 455 (lines open Mon-Fri 9am to 5pm). We will be sympathetic to any business experiencing cash-flow difficulties and will always try to work with you to resolve any payment issues.

However, if no genuine attempt is made to pay what is owed we will disconnect the supply and take legal action to recover costs. To do otherwise would be grossly unfair to the vast majority of customers who pay their bills on time.