Bills & payments FAQs
The Utility Regulator has approved changes in electricity network and market changes, which apply to all suppliers operating here. As a result, we've has to reset your standard tariff to a slightly higher price, and the Energy Pricing Adjustment (EPA) on your bill be reset back to zero pence* per unit from 1 October 2025.
Fortunately, we have been able to apply a decrease to your standing charge and this will also take effect from 1 October 2025.
For those customers in a Fixed Price Contract, fixed 'energy only' rates agreed at the start of contracts will not change for the duration of the contracts, however the passthrough elements of contracts will increase.
*subject to change based on changes in the wholesale energy market
Many Power NI Business and Farm customers are on market-tracker products and contracts, meaning any increases or decreases in wholesale electricity prices are passed on through the Energy Price Adjustment (EPA) as a debit or credit on their bills. From 1 October 2025, Power NI will be resetting the standard tariff rates to a slightly higher price and resetting EPA back to 0p per unit, however if wholesale prices change, this will be passed on through the EPA. However, there will be some decreases in standing charges as per the Utility Regulator's approval. Any customers in a Fixed Price Contract will continue to pay the energy price agreed at the start of their contract, with an increase in passthrough elements only.
There are two key ways commercial customers can reduce energy bills:
Business customers can avail of Power NI’s discount schemes. Quarterly-billed customers get 4% off for paying by Direct Debit and an additional 2% discount for switching to online billing. Further discount is available to customers on Personal Contracts. Discounts for monthly-billed customers vary. We encourage customers to contact us and we can do an Account Health Check to see if there are any other discounts or offers available to them.
We strongly encourage commercial customers to provide us with meter reads to keep bills as accurate as possible and only pay for the energy currently being used. If a business makes changes to opening hours, reduces/increases capacity or temporarily closes, we will work with the customer to change their Direct Debit so it is more in line with current usage.
Other ways customers can save money is through energy efficiency measures, NISEP grants for installing energy saving technology like LED lighting and intelligent heating controls, as well as changing meters onto a different tariff that may be more suitable to the type of business. Please get in contact to discuss.
Yes, customers will be contacted by letter or email.
