As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
Fill in your name and business below and we will provide you with your customised dashboard view
At Power NI, we understand this is a challenging time for our customers and our community, but we want to reassure you that we are working to protect our staff and maintain customer service as much as possible.
This may result in our Customer Helpline being busier than usual and we appreciate your patience and support as we all navigate this situation together. If you do call us, please have a current meter read to hand to help us with your query.
For any non-urgent enquiries, we have an extensive Help & Support section that includes most Frequently Asked Questions, and our Energy Online service allows you access to your account 24/7 to submit meter readings, view consumption and view/print all bills and letters. If you have not yet registered for Energy Online, you can do so using your Account Number here.
NIE Networks, who is responsible for the electricity network in Northern Ireland, has reassured us that they are working to ensure that they continue to bring electricity to the 880,000 customers connected across Northern Ireland. If you experience any loss of electricity supply, please contact NIE Networks on 03457 643 643.
NIE Networks are continuing to read meters inside commercial premises, however meter readers will seek permission from each customer prior to entering. You can find more information on this on the NIE Networks website.
If your business is still closed or meter readers are unable to access your property, you can still submit your meter reads to us at [email protected]. We would encourage all businesses to submit regular meter reads to ensure you are billed accurately, especially if your consumption has substantially decreased or increased.
As the situation develops, we will continue to provide any updates. If you have any questions or queries, the best place to find out all relevant information is here on our website and we will continue to follow the advice given by the Public Health Agency and local government.
We’re all in this together - we are here to do everything possible to support our customers.
Please find our FAQs below, click the + to expand.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.Continue