Help & Support

Bills & Payments

Bills & Payments FAQs

I am struggling to pay my bill – what should I do?

Call our Commercial Payment & Accounts Resolution Team on 02890 685095 with a meter reading. We will check that your bill is accurate and discuss payment...

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Can I pay my bill online?

Yes, you can use our 'Pay my bill' online facility in Energy Online. All you need is your Account Number from your bill and your credit or debit card. You can also register for an Energy Online account to store your card details for faster payments.

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Why should I pay by Direct Debit?

More than half of all commercial customers enjoy the convenience of Direct Debit payments, collected straight from their bank accounts...

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What is Quarterly Direct Debit?

Your bills are issued every quarter (3 months) as usual, but instead of you having to organise payment each time, it is collected from your bank account on the due date...

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What is Monthly Direct Debit?

If you prefer, you can spread your costs over the year, with regular monthly payments...

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Who are the Commercial Payment & Account Resolutions Team and when should I call them?

Yes, the main goal for the team is to help our commercial customers as early as possible to avoid businesses falling behind in their bills. We pride ourselves...

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Where is my Giro payment slip?

You’ll find your Giro payment slip at the back of your bill. You can bring this to any bank, Post Office or PayPoint outlet.

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