Help & Support
Bills & Payments
Bills & Payments FAQs
What do I do if I need a copy of my bill?
If you are a Direct Debit customer you can easily sign up to Energy Online, our online billing service, and view the past two years' bills and letters for your account...
Read moreWhy are some bills higher than others?
Here are the most common reasons for a higher than expected bill...
Read moreI can't pay my bill
If you’re having difficulties paying a bill please get in touch immediately and we’ll try to agree a payment plan with you to suit your budget...
Read moreI think my meter is faulty
Faulty meters are extremely rare and the reason for an unusually high bill usually lies elsewhere...
Read moreCan I pay my bill online?
Yes, you can use our 'Pay my bill' online facility in Energy Online. All you need is your Account Number from your bill and your credit or debit card. You can also register for an Energy Online account to store your card details for faster payments.
Read moreWhy should I pay by Direct Debit?
More than half of all commercial customers enjoy the convenience of Direct Debit payments, collected straight from their bank accounts...
Read moreWhat is Quarterly Direct Debit?
Your bills are issued every quarter (3 months) as usual, but instead of you having to organise payment each time, it is collected from your bank account on the due date...
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