Help & Support

Bills & Payments

Bills & Payments FAQs

I have received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?

The Commercial Payment and Account Resolutions Team are part of the Power NI Finance Team. Please don’t ignore the letter you have received, and make contact via telephone or email...

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I think my meter is faulty

Faulty meters are extremely rare and the reason for an unusually high bill usually lies elsewhere...

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Understanding my bill

Check out the features of your commercial bill...

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How much VAT do I pay?

Generally speaking, electricity used for commercial purposes is subject to VAT at 20%. However the actual rate you pay depends on how much electricity you use, what you use it for, and whether you are a registered charity...

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Can I pay my bill by cheque?

Yes. Make your cheque payable to ‘Power NI Limited’, cross it ‘A/C Payee’ and put your Account Number on the back...

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Can I pay my bill at the bank?

Yes, you can pay at any high street bank. Simply bring your complete bill with you and pay the cashier...

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Can I pay my bill by BACS?

Yes, you can pay your bill by BACS electronic transfer of funds. It is important to include some key information with your payment to make sure it is allocated to the correct account...

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