Help & Support

Bills & Payments

Bills & Payments FAQs

How does a group bill work?

The bills for each site are prepared as normal, but instead of being issued individually they are aggregated to form a single, convenient monthly Group Bill...

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Does the group bill contain a breakdown of the charges for each site?

Yes. Each Group Bill clearly shows the units consumed at each site and all of the associated costs.

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What if I have a query about one of the sites on a group bill?

Simply call our Customer Helpline and we’ll be happy to investigate it further...

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What if I only pay part of a group bill?

Your part-payment may not be allocated to the correct sites. This can lead to great difficulties for both parties trying to reconcile payments at a later stage.

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Who qualifies for group billing?

If you have two or more monthly-billed, or six or more quarterly-billed premises you are eligible for group billing.

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Can quarterly and monthly sites be on the same group bill?

No. Unfortunately this is not possible due to the different meter reading cycles.

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Can domestic and commercial sites be on the same group bill?

No. Unfortunately this is not possible for a number of reasons including VAT differences.

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