Help & Support

COVID-19

Will my meter still be read?

NIE Networks, who is responsible for reading meters, is continuing to read meters at commercial premises.

Meter readers will seek permission from each customer prior to entering and meter readers will only enter if they are in good health and are not displaying any symptoms of COVID-19. For more information, please visit the NIE Networks website.

If your business is closed or NIEN is unable to obtain a meter read for your premises, you can still submit your meter reads on the NIEN website. We would encourage all businesses to submit regular meter reads to ensure you are billed accurately, especially if your consumption has substantially decreased or increased over the last 12 months.