Help & Support

Landlords and Contractors

How do I transfer the supply to a new tenant?

Two days before the new tenant is due to take over please call our Customer Helpline at 03457 455 455. Please have the following information bill when you call:

  • Your Power NI Account Number and Meter Point Reference Number (MPRN) from the last bill
  • A closing meter reading
  • The meter serial number (from the front of the meter)

We will close your account and issue you with a final bill based on your meter reading. If you don’t have a closing meter reading we will organise one for you, but you remain responsible for all electricity used until your account is properly closed. We can also arrange for the supply to be transferred to the new tenant.