Help & Support

Plans & Tariffs

Plans & Tariffs FAQs

What is the best tariff for my business?

For small businesses we have three tariffs to choose from, the best one depends on your type of business...

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How do I know which tariff my bills are based on?

Your tariff is shown on the top right of page 1 of your bill.

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Can I get a 'pay-as-you-go' Keypad for my business?

Are you interested in a 'pay-as-you-go' Keypad for your business? We hope to offer this soon - please give us your details and we will keep you updated.

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What are the tariff options for small commercial users?

Small commercial tariffs apply to premises where the supply has a power rating of less than 70kVA...

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What are the tariff options for larger commercial users?

In premises where the supply has a power rating of 70kVA or more, a half-hour meter is usually installed...

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Can I change tariff?

For premises with standard meters we’ll need to change your meter in order to change your tariff. The supply will need to be interrupted for a short period, and providing it can be done during normal working hours, it’s free of charge...

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What influences which tariff I am on?

Your tariff depends on two things: a) the type of metering installed, and b) the power rating of your supply, sometimes called Maximum Import Capacity (MIC)

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