Help & Support
Plans & Tariffs
Plans & Tariffs FAQs
Will I get monthly or quarterly bills?
Premises with standard meters are billed quarterly (every 3 months). Premises with half-hour meters are billed monthly.
Read moreWhat are the Energy Plan options?
You may choose a fixed price, variable price or green energy plan. They usually contain loyalty discount in return for retaining Power NI as your supplier and maintaining a satisfactory payment record.
Read moreMy Energy Plan is due for renewal. What should I do?
You will be offered a new Energy Plan 28 days before the existing contract expires. All you need to do is accept the new offer by returning the Contract Acceptance Form...
Read moreWhat is a roll-over contract?
If you do not accept the Energy Plan renewal offer by the due date you will switch to a 12 month roll-over contract with discount off the standard rates.
Read moreWhat is a half-hour meter?
This is where the usage is measured in half-hour periods (48 a day). This data is then sent by an SMS message so there is normally no need for a meter reader to take a manual reading...
Read moreWhat is a standard meter?
This is a manually read meter. It can have one, two or three rates depending on the tariff.
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