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/ Help & Support / Energy Online / Can I switch back to pape...

My Power NI

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Due to reduced staff, call wait times are longer than usual. You can submit a meter reading or make a payment online. For non-urgent queries, please use our website contact form.

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Can I switch back to paper bills?

Yes, you can switch back at any time. Just contact us and we’ll restore your paper bill, but you’ll lose any Energy Online discount you had been getting.

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Customer guide: Energy Online

Read more about how to save an extra 2% discount with our paperless online billing

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Power NI Energy Ltd trading as Power NI © All Rights Reserved.

Just to let you know…

You’ll now be taken to our new and improved online billing website.

It may look a little different but making payments is quick and easy, simply follow the instructions on screen.

Continue to Keypad top-up

Continue to online bill payment

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