Important
As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
My Power NI
Choose your current sector to discover everything that’s available in My Power NI
Fill in your name and farm name below and we will provide you with your customised dashboard view
Contact us
Find the best way to get the answers you need.
When you have a problem or query with electricity on your farm we know that getting fast, reliable advice is very important. We’ve pulled together answers to our most common queries in our FAQ section below and hopefully you can find what you’re looking for here. If not, our team of locally based commercial advisors will be pleased to help. You can either call or email us, whichever is most convenient for you.
Your most commonly asked questions
Every week we receive around 1,000 calls and emails from our commercial customers. Below are some of the most commonly asked questions. If you can’t find the answer here why not visit our Help & Support section to save you time and get the answer you need now.
Why are some bills higher than expected?
What do I do if I need a copy of my bill?
I can't pay my bill
I think my meter is faulty
Why should I pay by Direct Debit?
How do I know which tariff my bills are based on?
What influences which tariff I am on?
What are the tariff options for small commercial users?
What are the tariff options for larger commercial users?
What is the best tariff for my farm?
What has Power NI been doing to support businesses during this challenging time with COVID-19?
What can businesses and farms do to save money at this time?
I have had to close my business/reduce my opening hours – what can Power NI do to support me?
How can I keep my bill accurate?
Where can I get additional support for my business as a result of COVID-19?
Drop us an email and we'll get back to you as soon as we can
Every week we receive around 1,000 calls and emails from our commercial customers. You can email us here or visit our Help & Support section to save you time and get the answer you need now.
Contacting us
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Get in touch
If you need to speak to someone urgently about your account give our Customer Helpline a call
on 03457 455 455 and choose option 4 for businesses and farms - we'll be happy to help.
We're here Monday to Friday, 9am to 5pm.
(Please note, our lines will be closed on Mon 31st Aug and we will reopen at 9am on Tues 1st Sept)
Calls are recorded for quality assurance purposes.
Are you calling about a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI)
on 03457 643 643 or visit their Powercheck Map for live power cut and outage information.
Just to let you know…
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
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