Important
As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
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My Power NI
Choose your current sector to discover everything that’s available in My Power NI
Fill in your name and farm name below and we will provide you with your customised dashboard view
Contact us
Find the best way to get the answers you need.
When you have a problem or query with electricity on your farm we know that getting fast, reliable advice is very important. We’ve pulled together answers to our most common queries in our FAQ section below and hopefully you can find what you’re looking for here. If not, our team of locally based commercial advisors will be pleased to help. You can either call or email us, whichever is most convenient for you.
Your most commonly asked questions
Every week we receive around 1,000 calls and emails from our commercial customers. Below are some of the most commonly asked questions. If you can’t find the answer here why not visit our Help & Support section to save you time and get the answer you need now.
Why are some bills higher than expected?
What do I do if I need a copy of my bill?
I can't pay my bill
I think my meter is faulty
Why should I pay by Direct Debit?
How do I know which tariff my bills are based on?
What influences which tariff I am on?
What are the tariff options for small commercial users?
What are the tariff options for larger commercial users?
What is the best tariff for my farm?
What is Power NI currently doing to support businesses during this challenging time with COVID-19?
What can businesses and farms do to save money at this time?
I have had to close my business/reduce my opening hours – what can Power NI do to support me?
How can I keep my bill accurate?
Where can I get additional support for my business as a result of COVID-19?
Drop us an email and we'll get back to you as soon as we can
Every week we receive around 1,000 calls and emails from our commercial customers. You can email us here or visit our Help & Support section to save you time and get the answer you need now.
Contacting us
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Get in touch
COVID-19 update:
Due to the current situation and the pressure on our phone lines, we would ask that you only call us if your query is urgent, for example, you are struggling to pay your business' electricity bill or you have a disconnection query. This will allow us to help our customers most in need.
We would ask all other customers to visit our online Help & Support for any other enquiries.
Please visit our Business COVID-19 Hub for up to date advice on how we’re supporting our customers during the COVID-19 pandemic.
If you need to speak to someone urgently about your account give our Commercial Hotline a call
on 03457 455 455 and choose option 4 for businesses and farms - we'll be happy to help.
We're here Monday to Friday, 9am to 5pm.
Calls are recorded for quality assurance purposes.
Are you calling about a loss of power supply?
You'll need to contact Northern Ireland Electricity Networks (this is a different company to Power NI)
on 03457 643 643 or visit their Powercheck Map for live power cut and outage information.
Just to let you know…
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
Continue
Just to let you know…
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on
screen.
Continue
Receive FREE electricity* when you top-up £50 or more via our Keypad App
Pay your bill anytime, anywhere with the FREE Power NI App
