Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
By entering in to this agreement with us, you are also entering into a Connection Agreement with the Network Operator, Northern Ireland Electricity Networks, for connection of your premises to its network.
These apply to customers who are taking electricity supplied by us without prior agreement, for example moving into vacant or brand-new premises.
All customers supplied at more than 650 Volts require to have a site specific Connection Agreement. For more details contact Northern Ireland Electricity Networks at 03457 643 643 or e-mail [email protected].
Power NI reserves the right to pass on to customers the following additional charges which are as a result of additional effort and costs are required to manage your account.
All reasonable care has been taken in relation to the accuracy of the information in this website. Power NI do not make any warranties regarding the accuracy or completeness of the data on the site and the data within it.
The user of this website understands that Power NI disclaims any liability for any damages in connection with the use by users of the site and its contents. Power NI accepts no responsibility or liability of any nature arising from either the content of or the use by any party of the site and any information contained therein.
