Online account registration terms and conditions

The following terms and conditions outline the requirements for domestic customers when registering for your online account. 

1. By signing up to an online account you accept to receiving all bills and letters online. Please note we may still contact you by post in respect of credit and collections or marketing. 

2. By activating your online account your home energy tariff will be updated and the following discounts apply:  

• Monthly Direct Debit customers receive up to 6% discount off the Power NI standard rate (4% Monthly Direct Debit discount + additional 2% online account discount) up to £15 per quarter equivalent to £60 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. View the Power NI standard rates.
• Quarterly Direct Debit customers receive up to 4.5% discount off the Power NI standard rate (2.5% Quarterly Direct Debit discount + additional 2% online account discount) up to £6.50 per quarter equivalent to £26 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. View the Power NI standard rates.
• Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an online account. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. View the Power NI standard rates.
• Keypad customers receive 2.5% discount off the Power NI standard unit rate. Keypad customers do not receive any additional discount for activating an online account. Keypad customers can avail of Keypad Reward by topping up online or via the Power NI App. View the Power NI standard rates.

3. By activating your online account, you agree that you are happy to access Power NI’s customer Reward scheme, Power NI Perks which can be navigated to from within your online account.

4. Power NI Perks is operated by Rewards Gateway, our reward scheme programme provider and subject to the Rewards Gateway Privacy Statement and Terms and Conditions. 

5. If you are a credit customer and choose to leave Power NI, you will continue to have access to your online account for 200 days following closure of your electricity account. If you wish to view or save any information from your online account after leaving Power NI, you should endeavour to do so within 200 days of leaving. Following this time, you will no longer have access to your online account. 

6. If you are a Keypad customer and choose to leave Power NI, you will no longer have access to your online account. If you wish to view or save any information from your online account, you should do so before you leave. 

7. This is not a promotion and there is no closing date. 

8. As a domestic customer of Power NI you are bound by the Domestic Terms and Conditions.