Billing FAQs
Customer notice
Please note. On Monday 31 August, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 1 September.
To report power cuts, please contact NIE Networks.
| Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|
| Best DealMonthly Direct Debit with online billing | Up to £60 | 30.57p* | 32.10p* |
| Quarterly Direct Debit with online billing | Up to £46 | 31.06p* | 32.61p* |
| Monthly Direct Debit | Up to £40 | 31.22p* | 32.78p* |
| Quarterly Direct Debit | Up to £26 | 31.71p* | 33.29p* |
| Standard with online billing | Up to £20 | 31.87p* | 33.46p* |
| Keypad | 2.5% | 31.70p | 33.29p |
| Keypad reward £50 top up | 2.5% plus £1 free | 31.08p* | 32.63p* |
| Keypad reward £80 top up | 2.5% plus £2 free | 30.93p* | 32.47p* |
| Keypad reward £125 top up | 2.5% plus £3 free | 30.96p* | 32.50p* |
| Best dealKeypad reward £150 top up | 2.5% plus £4 free | 30.88p* | 32.42p* |
| Standard | N/A | 32.52p* | 34.15p* |
| Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|
| Best DealMonthly Direct Debit with online billing | Up to £60 | 30.57p* | 32.10p* |
| Quarterly Direct Debit with online billing | Up to £46 | 31.06p* | 32.61p* |
| Standard with online billing | Up to £20 | 31.87p* | 33.46p* |
| Quarterly Direct Debit | Up to £26 | 31.71p* | 33.29p* |
| Monthly Direct Debit | Up to £40 | 31.22p* | 32.78p* |
| Standard | N/A | 32.52p* | 34.15p* |
| Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|
| Best dealKeypad reward £150 top up | 2.5% plus £4 free | 30.88p* | 32.42p* |
| Keypad reward £125 top up | 2.5% plus £3 free | 30.96p* | 32.50p* |
| Keypad reward £80 top up | 2.5% plus £2 free | 30.93p* | 32.47p* |
| Keypad reward £50 top up | 2.5% plus £1 free | 31.08p* | 32.63p* |
| Keypad | 2.5% | 31.70p* | 33.29p* |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Keypad | 2.5% | Day rate | 30.16p | 31.66p |
| Standing charge | 13.38p | 14.05p | ||
| Monthly Direct Debit | Up to £40 | Day rate | 29.69p* | 31.18p* |
| Standing charge | 13.18p* | 13.84p* | ||
| Best Deal Monthly Direct Debit with online billing | Up to £60 | Day rate | 29.07p* | 30.53p* |
| Standing charge | 12.91p* | 13.55p* | ||
| Quarterly Direct Debit | Up to £26 | Day rate | 30.16p* | 31.66p* |
| Standing charge | 13.39p* | 14.06p* | ||
| Quarterly Direct Debit with online billing | Up to £46 | Day rate | 29.54p* | 31.02p* |
| Standing charge | 13.11p* | 13.77p* | ||
| Standard rate | N/A | Day rate | 30.93p | 32.48p |
| Standing charge | 13.73p | 14.42p | ||
| Standard with online billing | Up to £20 | Day rate | 30.31p* | 31.83p* |
| Standing charge | 13.46p* | 14.13p* |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Monthly Direct Debit | Up to £40 | Night rate | 17.30p* | 18.16p* |
| Day rate | 36.18p* | 37.99p* | ||
| Standing charge | 13.18p* | 13.84p* | ||
| Best DealMonthly Direct Debit with online billing | Up to £60 | Night rate | 16.94p* | 17.79p* |
| Day rate | 35.43p* | 37.20p* | ||
| Standing charge | 12.91p* | 13.55p* | ||
| Quarterly Direct Debit | Up to £26 | Night rate | 17.57p* | 18.45p* |
| Day rate | 36.75p* | 38.59p* | ||
| Standing charge | 13.39p* | 14.06p* | ||
| Quarterly Direct Debit with online billing | Up to £46 | Night rate | 17.21p* | 18.07p* |
| Day rate | 35.99p* | 37.79p* | ||
| Standing charge | 13.11p* | 13.77p* | ||
| Standard rate | N/A | Night rate | 18.02p | 18.92p |
| Day rate | 37.69p | 39.57p | ||
| Standing charge | 13.73p | 14.42p | ||
| Standard rate with online billing | Up to £20 | Night rate | 17.66p* | 18.54p* |
| Day rate | 36.94p* | 38.78p* | ||
| Standing charge | 13.46p* | 14.13p* |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Monthly Direct Debit | Up to £40 | Day rate | 36.25p* | 38.06p* |
| Night rate | 17.33p* | 18.19p* | ||
| Standing charge | 13.18p* | 13.84p* | ||
| Best DealMonthly Direct Debit with online billing | Up to £60 | Day | 35.49p* | 37.27p* |
| Night | 16.97p* | 17.82p* | ||
| Standing charge | 12.91p* | 13.55p* | ||
| Quarterly Direct Debit | Up to £26 | Day rate | 36.82p* | 38.66p* |
| Night rate | 17.60p* | 18.48p* | ||
| Standing charge | 13.39p* | 14.06p* | ||
| Quarterly Direct Debit with online billing | Up to £46 | Day rate | 36.06p* | 37.86p* |
| Night rate | 17.24p* | 18.10p* | ||
| Standing charge | 13.11p* | 13.77p* | ||
| Standard | N/A | Day rate | 37.76p | 39.65p |
| Night rate | 18.05p | 18.95p | ||
| Standing charge | 13.73p | 14.42p | ||
| Standard with online billing | Up to £20 | Day rate | 37.00p* | 38.86p* |
| Night rate | 17.69p* | 18.57p* | ||
| Standing charge | 13.46p* | 14.13p* |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Best DealKeypad | 2.5% | Day | 36.77p* | 38.61p* |
| Night | 17.58p* | 18.46p* | ||
| Standing charge | 13.38p* | 14.05p* |