Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Innovation
We are leading the way with first in market innovative solutions that make life easier for our customers. We're developing smart technology that will help save energy, money and the environment with options available for homes and businesses.
Learn more about Energia GroupCommunity
We positively contribute to the communities in which we operate through impactful support that delivers change and progression for charities, sporting, educational, creative and environmental groups and initiatives.
Learn more about Energia GroupSustainability
We are steadfast in our mission of powering a sustainable future for Northern Ireland as we move to environment protecting, renewable electricity generation and supply. We are transforming the energy industry here to be greener and cleaner for the better and for everyone.
Learn more about Energia GroupCustomers
At the centre of everything we do is our customers and our promise to provide quality service, ongoing savings and all-round simplicity.
Learn more about Energia GroupPower NI is part of the Energia Group which is one of Ireland’s top 50 businesses. With a shared vision for renewables, flexible generation and customer solutions, together the Energia Group and Power NI are working towards a greener and smarter energy environment through continued investment in new technology, partnerships and infrastructure.
Learn more about Energia Group
The people are what make a place unique and as part of the Energia Group we are proud to have a diverse 800 strong workforce who operate across multiple locations on the island of Ireland. Our people are the game changers, the customer champions and the energy trail blazers, interested in joining this talented bunch?
View careers
