Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Our innovation centres are creating future solutions, designed specifically for the good of our home customers and businesses that we supply while being sustainable for the future of our environment.
We recognised that Keypad customers needed a faster and more convenient way to top up...enter Keypad+ which uses Bluetooth technology so you can now say goodbye to lengthy top up codes, simply purchase your top up on the Keypad+ app and send it straight to your meter. For all customers in search of quick access to their account the Power NI app allows you to manage your energy on the go, anytime and anywhere.
Learn more on Keypad+As the first energy supplier in Northern Ireland to offer an online account option we're proud to continually develop to enhance the features and benefits for every customer. From enhanced account management to discounts and Perks, we listen to our customers' feedback to build a solution that best serves their needs. Available on web and mobile app.
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